Frequently asked questions

Answers to what we get asked most. If yours is not here, just email us.

Booking

How does booking work?: Pick your dates on a listing and send a booking request. Nothing is charged at that point. We hold the dates for you while our team reviews it, then email you a confirmation with payment instructions.
How quickly will I hear back?: Usually within a few hours during the day, and always within one business day.
Is there a minimum stay?: Yes, and it varies by home. Many of ours are set up for stays of a week or longer. Each listing shows its minimum, and the booking form tells you if your dates are too short.
What is included in the price I see?: The nightly rate. The estimate on each listing also shows the cleaning fee, Municipal Accommodation Tax and HST, so you can see the full picture before you request.

How do I get in?: We email you check-in instructions before you arrive. How you get in depends on the home and its building, and we walk you through it.
Is there someone to contact during the stay?: Yes. Every booking gets a direct line to our team, seven days a week.
What is in the home?: Fresh linen and towels, a stocked kitchen with the basics, fast Wi-Fi and a professional clean before you arrive. Individual amenities are listed on each home.

What does Mint actually handle?: Furnishing and styling, photography, listing and copy, dynamic pricing, guest screening and messaging, check-in, cleaning and linen, restocking, maintenance, and the licensing and tax paperwork.
Do I need a short-term rental licence?: In Toronto, yes. Operators must register and display a licence number. Other Ontario municipalities have their own rules, and we check what applies to your address before anything goes live.
How long does it take to go live?: Typically two to four weeks from the first walkthrough, depending on whether the home needs furnishing.